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Practice Name

VCA Valley Animal Hospital

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Primary Location
5146 Hildebrand Road
Roanoke, VA 24012
Phone: 540-366-3433
Fax: 540-366-2909

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 We value our clients' experience at VCA Valley Animal Hospital. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

Jenny Clinebell - Vinton, VA

I have been coming to Valley for over 50 years and my family before that. Dr Ayers was the only vet in  the little brick building. He was later joined by Dr. Poage. To me the doctors and staff are like family. They take the utmost care of your pet and are there for you when you lose a beloved pet. I love the call back after a visit to ensure all is okay. I wouldn't dream of any other place, not even for grooming. My pets have always been happy there and me too. You are the best, love you all!

Glenda Harrison - Roanoke, VA

I have shared many times with each person there that I come into contact with and speak with how pleased I am with the love and care Lucky Charm and Bootsie receive. I just gave another friend your card to bring her baby in for a visit. I highly recommend your office, staff, and doctors to everyone. My dogs get so excited when they know we are coming in for a visit. Of course, they are joined at the hip but love each of you there. Thanks so much to each one there for your wonderful care of our precious babies. Glenda Harrison

Bobby  Haggerty - Roanoke, VA

Review #1
I didn't bring my cat EEK for a visit recently but just to pick up his (dare I say it) diet cat food. As usual excellent service and I also appreciate the animal weighing scale in your waiting room because every time I come up there I check out MY weight too. It helps me to stay fit too. My cat EEK does have a suggestion or two or three: 1) He would like to know if he could have 30 seconds sticking his paws in your fish tank and whatever he grabs he gets to eat; I mean play with and then put back. :) 2) He says all your staff are wonderful people but would it be too much trouble to have a tummy massage while he is up there. He would prefer Candy to do it as he says she gushes over him all the time and says cute kitty kitty things to him. 3) Oh yeah...please give her a $100 a week raise increase too. Just pass the cost onto the next customer to offset it. Other than that he enjoyed telling me what to type on this survey for you. Have a good day. Dad (EEK's butler)

Review #2
As usual your doctors and staff are polite and professional and take the time to listen to the pet owners. However my cat EEK does have a few suggestions. He can't type so he is asking me to type for him. He wants to know if: 1) canned sardines can be put into the cat cages while being boarded overnight. 2) Soft music playing over the intercom would be a big plus during the night in case he wants to flirt with the hot little number in the cage beside him. 3) He was neutered five years ago and wants to know if he can be 'refixed '. Time does not allow for me to type his other 993 suggestions. Have a nice day. Sincerely, Bobby (EEK's Head of Staff)


Melinda Mills - Roanoke, VA

I have been coming to Valley Animal Hosp. for quite some time. I have always been very satisfied with everything. I trust the doctors there very much. I tell everyone how great you all treat animals with such love and care. I would never go anywhere else, because my babies deserve only the best. Melinda Mills

Sondra McCray - Vinton, VA

This was my first visit to your office and my first vet trip with one of my piggies. I was nervous and so was she, but you guys really made us feel welcome and comfortable. I appreciate all you did for us, and I'll definitely recommend you to my friends!

Cheryl Massie - Roanoke, VA

You are always top notch!! I just love you all so much. You have all been so good to Dixie and me. I especially appreciate the phone calls to check on her if she has been sick. I dearly love BJ.

Jennifer Sorrels - Roanoke, VA

Scooby was brought in for a checkup and a small spot on his eyelid. We thought it was a sty and found out it was a small mass. Dr Poage talked to me about the procedure and how things would be after. Now surgery is over and I am so pleased with everything. Even if I did break down to drop him off :( Thank You to everyone @ Valley Animal for taking care of my little man! He is the "WORLD" to me!

Wade Kendrick - Roanoke, VA

There could never be a better health care facility for the pets in our family as well as our extended family! The care & compassion at Valley Animal Hospital is top notch!!

Robert Willis - Roanoke, VA

As usual, you are a great facility and you provide great care.  We failed to write a note to thank you for your tender care when we lost Connor.  It was a very difficult time and the card with all the signatures of your employees was a comfort.  In our greater than 30 years with you we have always had a good experience. We recommend you to everyone.  Thanks for being there for us.  Linda and bob.  Tate will be getting to know you  too!

 Christy Freeman - Vinton, VA

Dr. Staley was wonderful. We had an excellent experience at this facility. In addition, Dr. Staley was great at taking the time to answer all of our questions and to help us better understand our dog’s condition. This was our first visit, we were so pleased we will definitely be back. Thank you for your great staff and their hard work.

Nila (Sandy) Wilson - Roanoke, VA

So thankful that Dr. Poage was in Saturday 7/14. I so very much trust him with Pepper - always have. Pepper is now diabetic and he is with you all today to get started on insulin. He came there the day after I got him over 10 years ago, and he has always received the best of care.

Megan Hurlbert - Roanoke, VA (Currently in Oak Harbor, WA)

I am impressed by how professional they are, but also act like we are family, I trust them to take care of my animal, and I expect to have my dog taken excellent care of, and I know they are reliable, and loving of my pet and her needs.

Deborah Akers - Elliston, VA

We are always pleased with the service and care that Dr. Poage and the staff at Valley animal Hospital give Angela and Maria when we bring them in. We have the highest confidence in everyone there.
Debbie Akers


Raymond Setchel - Roanoke, VA

Denise, As you and your husband know, we have been with Valley Animal Hospital since Dr. Ayers first opened the facility. The only time we were not with you was when we were living in Daytona Beach, Fl. I would not think of taking my dogs anywhere but to you and the wonderful staff you have. Raymond and I want to thank you for all the treatments you have provided our dogs through all these years. Your staff is a very concerning and devoted staff.

Pat Nagel - Roanoke, VA

I greatly appreciate the fact that you have some a great team at the front of the office handling check in and check out. It is rare these days to walk into a business and get greeted at the door with such positivity. I have seen this team calm nerves of folks coming in with emergencies and take great care in ensuring folks understand next steps when taking healing pets home

Theresa Wright - Roanoke, VA

We have been coming to VAH since 1966 and the quality just keeps getting better. I feel confident with the entire staff. We have not been there since 2007 due to some personal setbacks, we have always had 3 - 5 pets under your care and all have had very long lives and healthy lives. We will be getting everyone back on track, slowly one by one.... Thank you for being there for us through all the years.
The Reed - Wrights

Exclusive Offer

New clients receive $20 OFF your first physical exam!
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Services We strive to provide complete care for our patients. Learn more about all the services we provide. Make An Appointment We will do our best to accommodate your busy schedule. Schedule an appointment today! Online Forms Our patient forms are available online so they can be completed in the convenience of your own home or office.

Business Hours

Day Morning Afternoon
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7:30 7:30 7:30 7:30 7:30 7:30 Closed
7:30 5:45 5:45 5:45 5:45 12:45pm Closed



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